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SHIPPING & RETURNING

Shipping Policy

At LIVEXPRO, we are committed to delivering high-quality cycling accessories to your doorstep in a timely and efficient manner. Below are the details of our shipping policy for customers within the United States:

  • Free Shipping: Enjoy free shipping on all orders over $99.

  • Standard Shipping Fee: A flat rate of $9.99 per order applies to all orders under $99.

  • Delivery Time: Orders are typically processed within 1-3 business days and delivered within 10-15 business days.

  • Tracking Information: Once your order is shipped, you will receive a tracking number via email to monitor your delivery status.

Please note that shipping times may vary due to factors beyond our control, such as carrier delays, holidays, or adverse weather conditions.

Return & Refund Policy

At LIVEXPRO, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a hassle-free return policy:

  • Return Window: You may return your product within 30 days of delivery for a refund or exchange.

  • Eligibility for Return: Items must be unused, in their original packaging, and in resellable condition.

  • Return Shipping Costs: Customers are responsible for return shipping costs unless the item received is defective or incorrect.

  • Refund Processing: Once we receive and inspect your returned item, refunds will be issued to the original payment method within 5-7 business days.

  • Exchanges: If you wish to exchange an item, please contact our support team to arrange the process.

How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact our customer support team at [support@livexpro.com] with your order number and reason for return.

  2. Our team will provide you with return instructions and the return shipping address.

  3. Pack the item securely and ship it back to us.

  4. Once we receive the item, we will process your refund or exchange.

Contact Us

If you have any questions regarding shipping, returns, or exchanges, feel free to reach out to our customer support team at [support@livexpro.com]. We are here to assist you!

Thank you for choosing LIVEXPRO! We appreciate your trust and support.